Moving home is widely considered one of the top 5 causes of stress, ranking alongside the death of a loved one, divorce, a major illness and loss of your job. Moving doesn’t need to be stressful, especially if you take the time to plan your move properly. One of the most important decisions in planning a move is choosing the right removalist.
Find below a list of the top 5 things to consider when choosing a removalist
Don’t judge a book by its cover. Just because the company has a nice looking website with images of muscular male models, this doesn’t mean those are the movers will turn up on the day. Often the best removal companies are so busy servicing their customers, they don’t have the need to spend huge amounts of money on their website and marketing. It is often the small family-run business that will do the best job.
Read previous customer reviews. We repeat: read reviews. If the company has been around for a while, there should definitely be some reviews that you can read to get an idea of their professionalism. If there are no reviews, either they are unheard of, or have just setup shop – probably a company you want to avoid doing business with. Remember, when reading reviews, they shouldn’t always be positive. People are a lot more likely to post negative reviews than they are positive so it is only natural there are some negative reviews amongst the good ones. If there are no negative reviews, it could be a sign that the reviews a fake. No removal company keeps all their clients happy 100% of the time, as the business of moving is more of an art form and a skill than a science. You can generally find reviews on the company’s Facebook page, their Google plus account or on True Local.
Avoid the cheapest removalist. Look for a cost-effective service – be very careful to not choose the cheapest removalist you can find. Often they employ university students or backpackers with little experience. They also could have very small trucks which means a second trip may be required. In addition, they probably don’t have the right insurances so if something goes wrong, you’re on your own. Look for a company that is middle of the road in terms of pricing. You don’t need to pay for a white glove service, but you also don’t want to choose the backyard movers that may not even turn up on the day. Companies that compete solely on price clearly cut corners in others areas.
Avoid comparison sites and Gumtree. Most comparison websites sell their leads to the highest bidder with very little checks of quality control over the actual movers. In addition, you need to avoid using websites like Gumtree that have zero screening requirements for people to post an ad. Anyone can go hire a truck for a day and put an ad on gumtree. Remember, these movers are going to be in and out of your house, if you choose someone that no one has ever heard of, you risk damage and possibly put yourself and your family in danger.
Ask plenty questions before booking. When scrolling through the internet, it is hard to know who you are dealing with by just looking at a website. The best thing to do is pick up the phone and call the removal company and have a chat with the office. Ask a bunch of questions to make sure the person on the phone knows what they are talking about. Questions such as how long do they estimate the move will take, do they have insurance, what size truck will they be sending, are there any hidden charges, etc. are all important questions and will give you an indication that the company is experienced. Remember, for the sake of a little extra money, it is often best to take out your own insurance to ensure there is proper coverage of your goods. Most removals companies only fully cover damage to common property under Public Liability Insurance.
Disclaimer: This article was written by Brett Epstein, the director of a Sydney removalist Company, Hire A Mover.