The Truth About Making Money With Storage Auctions

Today our Storage Auctions Youtube video touches on a topic of major concern to all auction hunters, both new and experienced: Is this worth my time? Am I really going to make any money from repossessed storage lockers? How much of the popular TV shows are fluff and tricks and how much of them are legitimate money making strategies? In this video I relate my personal experience as a property manager with making money on auction units, and I reveal the most successful auction hunter I know of personally – his stats might surprise you!

You can watch the video below:

We’re On Youtube!

Today Storage Auctions Kings took a step forward into the spotlight – or at least the brightly colored Hawaiian print background. (We’ll work on that). Our first video on Youtube explains how to find storage unit lists in your area and why calling around randomly to facilities in hopes of finding sales dates doesn’t really work. We’re looking forward to taking more reader’s questions and answering them on Youtube, so feel free to send in your questions via the “ASK” link at the top of the site. Thanks for watching and be sure to show us some love with a like and subscribe to our channel!

 

How to Deal with Angry Storage Customers

It’s something that’s simply part of this business. If you manage storage properties for a living, eventually you will have an encounter with an irritated, angry, or just plain furious tenant. It’s not a question of IF, but of WHEN.

Managing your property effectively also means being able to manage your own response and keep your cool when one of your storage customers flips their lid. It’s not always easy to do so, and it’s definitely not always fair, but here are some insights I’ve had while taking care of storage facilities and some tips for keeping your customers, turning arguments, misunderstandings and confrontations into opportunities, and generally making sure no one goes postal in your office.

Approach the Situation Cooperatively.

I know it’s easier said than done. Believe me, I do. But what I mean specifically by “approaching the situation cooperatively” is to turn the confrontation from a You Versus Tenant issue into a mystery you’re trying to unravel together.

With a little finesse and stagecraft (Oh, really? Your latest bill is too high? Let’s bring up your account and find out what’s going on, together!) you can almost immediately take the fight right out of one of your customers.

Try to keep their perspective in mind (even if you don’t agree with the content of their argument). They’ve probably been driving over to your facility, getting more and more pissed with each passing minute, planning to erupt at you over something regarding their account and expecting that you’ll put up just as much of a fight.

Twisting them right around with a little bit of this friendly Judo (Oh, really? That sounds terrible – let’s look into it together!) can defuse the situation quickly. The sheer shock value of responding to anger sweetly is often enough to defuse their negative emotions.

Listen to the Story They’re Not Telling You.

Many (but not all) storage customers are people in the midst of transitions. Transitions can be scary. Transitions can come about because of recent job loss, divorce, break-ups, serious medical issues, financial strain, evictions, overseas deployments and returns from overseas deployments.

For some of the folks storing with you right now, their ultimate need for a storage unit came as the final step in a long series of nightmarish developments in their lives. It helps to keep all this in mind when that seemingly quiet small dude that spends a lot of time in his unit suddenly bursts into your office and unleashes a torrent of abuse and spittle.

Sometimes you can take your tenants’ complaints at face value:

“That jerk from 305 keeps driving over my foot when he goes by.”

“The light needs to be replaced over my unit because I can’t see anything at night.”

“Your new trainee manager charged my credit card $750 more than my usual bill of $60.”

Face value complaints should be entertained with compassion and then swiftly remedied, with an apology if you or one of your staff were indeed at fault. Yet, oftentimes, the tenants that become truly enraged over something that doesn’t seem to be that big a deal, like the $2 per month rental rate increase that corporate enforced remotely, actually just want you to listen to the story they’re not telling you.

I can remember one guy in particular that was raising hell over a miniscule rate hike that had occured over the weekend. Despite the fact that we had given him 30 days notice as required by law, and despite the fact that I’d had many long and patient conversations with him explaining that we didn’t really have any control over the increase and that we had repeatedly gone out of our way to help him by waiving late payment fees, delaying his overlock day, and letting him borrow the company truck to do quick moves, he still found it within his rights to absolutely nut-off at us one afternoon.

But oh, how quickly did his rant about our $2 per month rate hike veer off into a seemingly unrelated tirade about the increasing costs of electricity, how outrageous gas prices were and, to top it all off,  how ridiculously low minimum wage happened to be.

I happened to agree with him on all these points and very soon his rage gave out and he seemed to forget he had ever been upset with me in the first place. Within minutes I was like an old trusted friend to whom he could vent all the injustices and frustrations he’d suffered.

This guy had no problem with me, our service, or any aspect of his storage experience that was within our daily control. He was having money problems, as most everyone does at some point or forever, and he just wanted someone to listen to his problems.

I can’t count on both hands how many times a potentially ugly storage conflict has dissolved into a griping session. And this is exactly what I mean by trying to listen to the story they’re not telling you.

Don’t Allow Yourself to Be Abused

There’s a big difference between providing excellent customer service or making things right for your tenants and allowing yourself to straight-up be abused. Let’s face it – some storage tenants aren’t reasonable, socially capable or totally stable people. Some of them just want to rage at somebody, and you’re the only one around. Don’t allow this for a second.

Aside from the fact that it’s never alright for anyone to scream at you, if you don’t nip this kind of behavior in the bud immediately you can only expect to get plenty more of it from the repeat offenders in the coming months and years.

Getting screamed at by a regular tenant puts many storage managers in an awkward situation for reasons beyond the obvious. Some managers aren’t sure how to handle the situation so that they’re balancing their professional need to keep their customers happy and their personal need not to be abused. Meanwhile, it’s confusing and surprising when someone bursts into your office when you’re having a pleasant morning and rips you a new one out of nowhere.

In cases like these, it’s best to play the calm and level-headed (yet firm) adult. You can raise your voice if necessary to put an early stop to a loud tirade and state very firmly that you will not be spoken to in this way. Look the tenant directly in the eye and speak with confidence and presence. You can keep repeating “Excuse me” loudly and forcefully if they persist in screaming over you.

Once you have their attention, you can explain calmly (and this is a good time to start lowering your voice – hoping your cues will invite them to do the same) that you will only be spoken to calmly and with respect. Follow up by saying you are more than happy to help them address whatever issue it is that is bothering them, but you will need them to first calm down and relate their problem to you respectfully.

Now you can open the channels of communication and re-frame the issue as a problem you are working together in order to solve. If they have calmed down, listen to them at length, while nodding and making direct eye contact and other cues such as timely and contemplative “mhhmm’s” to indicate that you are absorbing and considering what they are telling you.

Hit the Jackpot with Nevada Storage Auction Listings

Nevada is synonymous with luck, riches and ruin – all the same elements that make storage auctions in Nevada so exciting and lucrative for auction hunters. Whether you’re a full-time resident of the Silver State or you are just a fortune seeker passing through on your quest for storage auction riches, you can leverage the power of professional storage auction listings for the state of Nevada to take the guesswork out of dominating this exciting auction scene.

To get a 10% discount on your storage unit auction list subscription, use this coupon code: Auctionkings1.

Visit Storage Unit Auction List and make sure to pop in your coupon code: Auctionkings1 during checkout to receive your discount! You can also call the friendly folks from Storage Unit Auction List at 1-800-353-8417 for personal assistance. To find out more about how this service works, just click here.

Nevada is a fairly active storage auction state, which means you’ll be getting your money’s worth when you subscribe to storage unit auction list using your coupon code Auctionkings1. You can expect to see around 75 monthly auctions in Nevada itself, meaning you’ll have plenty of exciting sales to cover on your weekends and free days. Taking the guesswork out of buying delinquent storage lockers  in Las Vegas means you’ll be able to focus on your bidding and resale strategies, instead of wasting time and gas popping from place to place or trying to track down property managers by phone. Let the pros handle the organizing and administrative work so you can get right to the auction winning.

Nevada’s storage auction demographic is pretty exciting when you consider the reasons that people get into self storage in this state. Many people are coming expecting to hit it big on the strip or to win their fortune in the casinos. They end up storing all their valuables or the things they’ll be needing for their time in the city, but when they go broke or hit a bad streak they’re often unable to settle their bill and end up defaulting. This means a high turn over rate, which generally translates to a healthy self storage auction scene, as itinerant customers come and go, but some of their stored valuables stay behind. Signing up with Storage Unit Auction List will get you access to roughly 450 different facilities that could be having sales at any given time. Definitely worth the small monthly investment to stay apprised of all the upcoming sales in Carson city, Las Vegas, Elko, and points in between.

Storage Unit Auction List Coupon Code for a Discount On Your Total Order

Storage Unit Auction List is one of the country’s most extensive and comprehensive providers of detailed storage unit auction listings for your area. With easy to read monthly listings that cover the entire country, plotting your own route to storage auction buying success has never been easier.

To get a 10% discount on your storage unit auction list subscription, use this coupon code: Auctionkings1.

Visit Storage Unit Auction List and make sure to pop in your coupon code: Auctionkings1 during checkout to receive your discount! It’s that easy. Or, you can call them at 1-800-353-8417.

Whether you’re looking for storage auction listings in Washington, New Jersey, Hawaii storage auctions, or you’re roaming the midwest auction scene, the friendly folks at storageunitauctionlist.com have you covered. If you want personal service, or if you have some questions regarding their service,  you can call them at 1-800-353-8417. Just tell them you’d like to apply the storage unit auction list coupon code: Auctionkings1 to your order before you make your payment and you’ll receive a 10% discount on your total order!

If you’d like to learn more about how their service works, just click here.

 

Storage Auctions in California – Getting Auction Listings

California is one of the most exciting, lucrative and active storage auction states. Featured countless times on popular storage television shows like Storage Wars and Auction Hunters, California boasts over 4,000 facilities and sports some of highest sign-up and default rates, breathing new life into the phrase: “California Gold Rush” for storage auction hunters. If you live in California already, you’re in one of the best places to start finding storage auctions and delinquent locker sales. If you live in a neighboring state, you may well find it worthwhile to hop over the border on a weekend or day trip to hit as many storage facilities as you can. The units here are big and packed to full capacity. You still get some junky ones, as is the case everywhere, but you also get some that are simply brilliant and stuffed with so much salable merchandise that it will take you many weeks and even months to sell down.

To get a 10% discount on your storage unit auction list subscription, use this coupon code: Auctionkings1.

Visit Storage Unit Auction List and make sure to pop in your coupon code: Auctionkings1 during checkout to receive your discount!

California is a big state, and finding storage auctions in Sacramento, Los Angeles, and San Diego is made much simpler through the use of a premium storage auction listings account. When you’re looking for storage auctions in oceanside, for example, and you subscribe to premium auction listings, you will receive a standardized, easy to read report like this one every month:

Phone Address City County State Auction Date and Time #1
3368548330 111 EDWARDIA DRIVE Greensboro Guilford NC Jan 12 2010 10:00 AM
2527472102 65 Perry Drive Snow Hill Greene County NC Jan 27 2010 3:00 PM
9195756646 205 W East Street Butner Wake NC Feb 03 2010 2:00 PM
9192698200 4730 Old Us Highway 64 E Zebulon Wake NC Jan 07 2011 8:00 AM
8284375005 W Us Highway 70 Morganton Burke NC Jan 07 2011 10:00 AM
7046430870 7233 South Blvd Charlotte Mecklenburg NC Jan 07 2011 2:00 PM
9192312220 3410 Middle Branch Rd Raleigh Wake NC Jan 07 2011 10:00 PM
3366673358 912 River St Wilkesboro Wilkes NC Jan 08 2011 10:00 AM
7046420460 3218 S Main St Salisbury Rowan NC Jan 08 2011 10:00 AM
9196931043 202 Roxboro Rd Oxford Granville NC Jan 08 2011 10:30 AM

 

It takes the guesswork out of searching for California storage auctions and it gives you all the essential information you need to start plotting a professional route through all the upcoming storage sales so you include each facility as efficiently as possible. Instead of trying to call up even a fraction of all the actively selling storage companies in California, you can simply allow the professionals to do all the hard work for you. Depending on the area you are trying to get storage sale lists for, your monthly subscription price could be as low as $5 or as high as $15. More trafficked areas are going to cost more, because they take a lot more time and effort to maintain accurate storage auction listings for. But when you’re dealing with a state as expansive as California, there’s really no better way to go about it than to receive your own monthly report with all the information you need to stop wasting time and start maximizing your storage auction buying profits.

To get a 10% discount on your storage unit auction list subscription, use this coupon code: Auctionkings1.

Visit Storage Unit Auction List and make sure to pop in your coupon code: Auctionkings1 during checkout to receive your discount!